How to Build Customer Trust in eCommerce

Online shoppers are skeptical. You have seconds to build trust.

Try these trust-building tactics:

  1. Add Verified Reviews:
    Use apps like Loox or Judge.me.

  2. Showcase Secure Payment Icons:
    PayPal, Visa, SSL badge—show shoppers they’re safe.

  3. Display Return Policy Prominently:
    A clear return policy reassures buyers.

  4. Use Real Customer Photos:
    UGC photos > stock images every time.

  5. Live Chat or Chatbots:
    Offer instant help with Tidio or Gorgias.

  6. Money-Back Guarantees:
    Eliminate risk for first-time buyers.

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