Shipping Policy
Last updated: 30/07/2025
We are committed to ensuring fast, reliable delivery across the UK. Please review the information below to understand how we handle shipping and delivery.
🚚 Order Processing
- Orders placed Monday to Friday before 5:00 PM are dispatched the same day.
- Orders placed on weekends or public holidays are processed the next working day.
📦 Delivery Timeframes
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Standard Delivery: 2–3 working days
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Next-Day Delivery: Available for orders placed before 5:00 PM (Monday–Friday)
- Delivery estimates begin once your order has been dispatched.
📍 Shipping Areas
- We ship throughout the United Kingdom, excluding the Channel Islands.
- Please ensure your shipping address is complete and accurate to avoid delays.
🕐 Delayed or Missing Orders
- Occasional postal delays may occur due to carrier issues beyond our control.
- If your order hasn’t arrived within 2–3 working days, please contact us and we will investigate.
🚫 Undeliverable Packages
- If a package is returned due to an incorrect address or failed collection, we’ll contact you to arrange re-delivery (additional charges may apply).
❓ Questions or Concerns
If you have questions regarding your order, please reach out through our Contact Us page or by email. We typically respond within 24 hours.
💳 Payment & Confirmation
- We accept all major payment methods.
- You’ll receive a confirmation email with tracking info (if applicable) once your order ships.
📦 Sustainable Packaging
We use eco-friendly packaging wherever possible to reduce our environmental footprint.
